The Key to Happy Customers? Happy Employees.

August 23, 2019 0

We all know that customers are central to the fate of businesses. It’s captured in the maxim, coined by department store tycoons of the early 20th century, “The customer is always right.” Jeff Bezos, one […]

8 Ways Leaders Delegate Successfully.

August 16, 2019 0

In their book, Hidden Value: How Great Companies Achieve Extraordinary Results with Ordinary People, authors Jeffrey Pfeffer and Charles O’Reilly claim that there is mounting evidence that delegating more responsibility for decision making increases productivity, […]

Is It Time to Let Employees Work from Anywhere?

August 15, 2019 0

Despite a few high-profile retreats from remote work policies in recent years, data on the U.S. workforce suggests that remote work is increasing. A 2017 Gallup poll reported that 43% of employed Americans had spent […]

How to Avoid Groupthink When Hiring.

August 14, 2019 0

When it comes to hiring, democratic decisions lead to better outcomes. There is wisdom in crowds when it comes to spotting talent. When Google tracked the performance of recent hires against their interview ratings, the […]

5 Lessons I Learned from Selling My Startup.

August 13, 2019 0

For entrepreneurs, selling their startups can be an important affirmation that all their hard work led to the creation of something with lasting value. But it can also be a treacherous process in which founders […]

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